Find answers to common questions about our products and services.
LUOVO devices use clinically-proven technologies that were previously only available in professional settings:
Each device comes with detailed instructions and our companion app provides personalized treatment protocols based on your specific skin concerns.
Yes, all LUOVO devices are FDA-cleared and have undergone rigorous safety testing. Our technologies are non-invasive and designed for safe home use.
However, we recommend consulting with your healthcare provider before using our devices if you:
For optimal results, we recommend using your device 3-5 times per week for the first 60 days, then 2-3 times per week for maintenance. Each treatment session typically takes 5-15 minutes, depending on the device and treatment area.
Our companion app will create a personalized treatment schedule based on your skin concerns and goals. Consistency is key—regular use will deliver the best results.
Many users report immediate effects after their first treatment, such as a temporary glow, improved circulation, and slight lifting. However, lasting results typically develop over time:
Results vary based on age, skin condition, consistency of use, and complementary skincare routine.
Yes, LUOVO devices work wonderfully with most skincare products. However, for optimal results and device longevity, we recommend:
Our LUOVO serums and cleansers are specifically formulated to enhance the effectiveness of our devices, but they're not required for device operation.
Shipping times vary based on your location and selected shipping method:
All orders are processed within 1-2 business days. You'll receive a shipping confirmation email with tracking information once your order ships.
Yes, we ship to most countries worldwide. International shipping rates are calculated at checkout based on destination and order weight. Please note that customers are responsible for any import duties, taxes, or customs fees that may apply.
Currently, we offer localized shopping experiences with faster shipping for customers in the US, Canada, UK, EU, Australia, and Japan.
Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by:
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order:
If your order has already shipped, we cannot cancel it, but you can return it for a refund once received. See our Returns Policy for details.
We offer a 90-day satisfaction guarantee on all our devices. If you're not completely satisfied with your purchase, you can return it within 90 days of delivery for a full refund of the purchase price (excluding shipping fees).
To initiate a return:
For hygiene reasons, skincare products (serums, cleansers, etc.) can only be returned if unopened and in their original sealed packaging.
All LUOVO devices come with a 1-year limited warranty that covers manufacturing defects and malfunctions under normal use. The warranty period begins on the date of purchase.
Our warranty covers:
The warranty does not cover:
We also offer an extended 2-year warranty for an additional fee at the time of purchase.
If your device is experiencing issues covered by the warranty:
We cover shipping costs for warranty repairs or replacements within the warranty period.
Creating a LUOVO account is easy and provides benefits like order tracking, faster checkout, and personalized skincare recommendations:
You can also create an account during the checkout process.
Our customer support team is available to assist you through multiple channels:
For the fastest response, please include your order number and any relevant details about your inquiry.
Yes! Our referral program rewards you for sharing LUOVO with friends and family:
There's no limit to how many friends you can refer or how many credits you can earn!
Our customer support team is ready to help with any questions not covered in our FAQ.
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