Everything you need to know about our shipping policies and return process.
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 3-5 business days | FREE on orders over $100 $7.95 for orders under $100 |
| Expedited Shipping | 2 business days | $15.00 |
| Overnight Shipping | Next business day* | $25.00 |
| International Shipping | 7-14 business days | Calculated at checkout |
*Orders must be placed before 2pm EST to be shipped the same day. Orders placed after 2pm EST will be processed the following business day.
All orders are processed within 1-2 business days (Monday-Friday, excluding holidays) from the time of purchase. Once your order has been processed, you will receive a shipping confirmation email with tracking information.
Please note that order processing may take longer during peak seasons, promotional periods, or due to unforeseen circumstances. We will notify you of any significant delays.
We ship to most countries worldwide. International shipping rates are calculated at checkout based on destination and order weight. Please note that delivery times may vary depending on customs processing in your country.
International customers are responsible for all duties, import taxes, and customs fees that may be incurred. These charges are not included in the purchase price or shipping cost and will be collected by the delivery carrier or customs office.
We currently offer localized shopping experiences with faster shipping for customers in the following regions:
Once your order ships, you'll receive a confirmation email with tracking information. You can also track your order by:
If you haven't received your order within the estimated delivery timeframe, please check your tracking information first. If there appears to be an issue, please contact our customer support team.
Due to shipping regulations and restrictions, we are currently unable to ship to the following locations:
We stand behind the quality of our products. If you're not completely satisfied with your LUOVO device, you can return it within 100 days of delivery for a full refund of the purchase price (excluding shipping fees).
Our 100-day satisfaction guarantee applies to all devices purchased directly from LUOVO.com or an authorized retailer. To be eligible for a return, your item must be:
To initiate a return, please follow these steps:
Once we receive and inspect your return, we'll process your refund. The refund will be issued to the original payment method within 5-7 business days. You will receive an email notification when your refund has been processed.
For returns within the 100-day satisfaction guarantee period:
For warranty returns (defective products), we cover the shipping costs regardless of your location.
If you'd like to exchange your product for a different model or color, please follow the same process as returns. In your initial email to our customer support team, please specify that you'd like an exchange and provide details about the item you'd like instead.
If the new item has a different price:
For hygiene reasons, the following items cannot be returned unless they are defective:
All LUOVO devices come with a 1-year limited warranty that covers manufacturing defects and malfunctions under normal use. The warranty period begins on the date of purchase.
Our warranty covers:
The warranty does not cover:
For additional peace of mind, we offer an extended 2-year warranty that can be purchased at the time of your device order. The extended warranty provides the same coverage as our standard warranty for an additional 24 months (3 years total from the date of purchase).
Pro Tip: The extended warranty is a great value for daily users of our devices, providing long-term protection for your investment.
If your device is experiencing issues covered by the warranty:
We cover shipping costs for warranty repairs or replacements within the warranty period.
The LUOVO warranty is transferable. If you received a LUOVO device as a gift or purchased it from someone else, the warranty is valid until the end of the original warranty period (based on the original purchase date).
To transfer a warranty, the new owner will need:
Our customer support team is ready to assist with any questions about shipping, returns, or warranty claims.
