Privacy Policy

Introduction

At LUOVO ("we," "us," or "our"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luovo.com, use our mobile application, purchase our products, or otherwise interact with us.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read, understood, and agree to be bound by all the terms of this Privacy Policy. If you do not agree with our policies and practices, please do not use our Services.

Information We Collect

We collect several types of information from and about users of our Services, including:

Personal Information

Personal information is data that can be used to identify you individually. We may collect the following personal information:

• Contact information (such as name, email address, mailing address, and phone number)
• Account information (such as username and password)
• Payment information (such as credit card details, billing address, and payment history)
• Purchase history and product preferences
• Profile information (such as age, gender, skin concerns, and skincare routine)
• Communications with us (including customer service inquiries and product reviews)
• Social media information when you connect your account to our Services

Usage Information

We automatically collect certain information about how you interact with our Services, including:

• Device information (such as your IP address, browser type, operating system, and device identifiers)
• Usage details (such as pages visited, time spent on pages, navigation paths, and search queries)
• Location information (such as general geographic location based on IP address)
• Interaction with emails and advertisements
• App usage data (if you use our mobile application)

How We Collect Information

We collect information through various methods, including:

• Direct interactions when you provide information to us
• Automated technologies such as cookies, web beacons, and similar technologies
• Third-party sources, including business partners, analytics providers, and social media platforms
• User-generated content such as reviews, comments, and social media posts

Cookies and Similar Technologies

We use cookies and similar tracking technologies to track activity on our Services and to maintain certain information. Cookies are small data files placed on your device that help us improve our Services and your experience, see which areas and features of our Services are popular, and count visits.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.

We use the following types of cookies:

• Essential Cookies: Required for the operation of our Services
• Analytical/Performance Cookies: Allow us to recognize and count visitors and see how they move around our Services
• Functionality Cookies: Enable us to personalize content and remember your preferences
• Targeting Cookies: Record your visit to our Services, the pages you visit, and the links you follow to deliver relevant advertisements

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing, maintaining, and improving our Services
• Processing transactions and fulfilling orders
• Creating and managing your account
• Sending transactional emails and order confirmations
• Providing customer support and responding to inquiries
• Sending marketing communications about products, services, and promotions
• Personalizing your experience and delivering content tailored to your interests
• Conducting research and analysis to improve our products and Services
• Detecting, preventing, and addressing fraud, security issues, and technical problems
• Complying with legal obligations and enforcing our terms and policies

How We Share Your Information

We may share your information with the following categories of third parties:

• Service Providers: Companies that perform services on our behalf, such as payment processing, order fulfillment, data analysis, email delivery, hosting, customer service, and marketing assistance
• Business Partners: Trusted companies with whom we collaborate to offer joint promotions or products
• Affiliates: Our parent company, subsidiaries, and affiliates
• Legal Authorities: Law enforcement, government agencies, and other parties when required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We may also share aggregated or de-identified information that cannot reasonably be used to identify you.

Your Privacy Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to your personal information
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information
• Restriction: Request that we restrict the processing of your information
• Data Portability: Request a copy of your information in a structured, machine-readable format
• Objection: Object to our processing of your information
• Withdrawal of Consent: Withdraw consent at any time where we rely on consent to process your information

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

Marketing Communications

You can opt out of receiving marketing communications from us by:

• Clicking the "unsubscribe" link in our emails
• Updating your communication preferences in your account settings
• Contacting us using the information provided in the "Contact Us" section

Please note that even if you opt out of marketing communications, we may still send you transactional or administrative messages related to your account or purchases.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We take the following steps to protect your information:

• Use of encryption when transmitting sensitive information
• Implementation of access controls and authentication procedures
• Regular security assessments and vulnerability testing
• Employee training on data protection and security practices
• Monitoring for suspicious activities and unauthorized access attempts

International Data Transfers

We are based in the United States and may process, store, and transfer your information in countries with different data protection laws. By using our Services, you consent to the transfer of your information to countries outside your country of residence, including the United States, which may have different data protection rules.

When we transfer your information internationally, we take appropriate safeguards to ensure that your information receives an adequate level of protection, including:

• Using standard contractual clauses approved by relevant authorities
• Ensuring third-party service providers adhere to data protection principles
• Implementing additional security measures as necessary

Children's Privacy

Our Services are not intended for children under the age of 16, and we do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16, we will take steps to delete that information as quickly as possible.

If you believe we might have any information from or about a child under 16, please contact us using the information provided in the "Contact Us" section.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this page and update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. Your continued use of our Services after we post any modifications to the Privacy Policy will constitute your acknowledgment of the modifications and your consent to abide by the modified Privacy Policy.

California Privacy Rights

If you are a California resident, you have specific rights regarding your personal information under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including:

• The right to know what personal information we collect, use, disclose, and sell
• The right to delete personal information we have collected about you
• The right to opt-out of the sale of your personal information
• The right to non-discrimination for exercising your privacy rights
• The right to limit the use and disclosure of sensitive personal information
• The right to correct inaccurate personal information

To exercise these rights, please contact us using the information provided in the "Contact Us" section.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at: